GENERAL TERMS AND CONDITIONS

These Terms and Conditions (hereinafter referred to as "Terms") constitute a legal agreement

between NOD Baltic, SIA, a legal entity with code 40203183493, registered at Elijas iela 17 - 2, Riga, LV-1050 Latvia (hereinafter referred to as the Seller) and you, the user,

whereby the Seller agrees to provide you the opportunity to purchase digital content offered via the https://shop.eset.lt/ online store, including but not limited to, seminars, trainings, or other downloadable or accessible content online, downloadable software (hereinafter referred to as "Content"), services including personal consultations, training sessions, consultations during group meetings or otherwise (hereinafter referred to as "Services"), and electronic gift vouchers intended for payment transactions within the online store (hereinafter referred to as "Gift Vouchers"), collectively referred to hereinafter as "Products".

Contact information for the Seller is as follows:

Telephone:    +37167660636
Email:           [email protected]

You are entitled to make purchases in the online store provided that you are capable of entering into legally binding contracts as per applicable laws, and that you agree to adhere to these Terms and all applicable legislation. If you are under the age of 18, you may only make purchases with the consent of your parents or legal guardians. By placing an order for Products in the online store (hereinafter referred to as an "Order"), you affirm that you are at least 18 years of age or have obtained the necessary consent from your legal guardians.

Should the Content and Services be intended for professional or business purposes rather than personal consumption, consumer protection laws will not apply. Provisions in these Terms meant for consumers will apply only if your purchase in the online store is made as a consumer, unless otherwise agreed with the Seller.

ONLINE STORE PURCHASES

Upon visiting the online store and selecting a Product, a shopping cart will be formed based on your selection (hereinafter referred to as the "Cart").

After forming the Cart, you must input the necessary data to facilitate the delivery of the selected Product. Ensure that the provided data are accurate and that the Cart contents reflect your requirements. You have the opportunity to correct any errors before confirming the Order. Your submitted data will be processed according to the objectives and methods outlined in the Privacy Policy.

By submitting an Order, you commit to pay the Seller the amount specified in the Order. All applicable taxes are included in the prices stated in the online store and the Order. Prices are quoted in Euros.

Payments in the online store can be made via electronic banking, credit card, bank transfer, or other electronic payment methods.

Payment must be completed immediately upon placing the Order.

Upon Order confirmation, the Seller receives all pertinent information regarding it. An Order is deemed placed at the moment it is received by the Seller. Consequently, a contract is considered formed between you and the Seller. However, the Seller is obligated to execute such contract only upon receiving confirmation of payment from the payment service provider.

Following the placement of an Order, you will receive an email detailing the Order contents and the data you provided.

Upon notification of payment for the Order, the Seller commits to fulfill your Order. Products are provided in accordance with the methods and procedures described in the Product descriptions or elsewhere within the online store.

PRODUCT FEATURES AND QUALITY

The characteristics of the Products are listed in the online store alongside each Product. The Seller endeavors to ensure that all Products meet the regulatory standards prescribed by law.

The Seller guarantees that the Product delivered will match the information provided in the Product description available on the online store.

Products may be delivered using third-party services. The Seller will perform all necessary actions to ensure that third-party services are provided properly and do not interfere with the delivery of the Product. However, the Seller is not liable for any acts or omissions of such third parties. If a Product cannot be delivered in high quality due to reasons beyond the control of third parties, the Seller will offer solutions to rectify any deficiencies.

USAGE OF THE PRODUCT

By purchasing Content or Services, you are granted a license to use the Content or Service materials under specific terms which you agree to comply with:

• Usage is exclusive to you; you are not permitted to copy, transfer (either for a fee or free of charge), or grant other rights to third parties to use them (or any part thereof).
• You may not modify, alter, translate, remodel, or create derivative works from the Content or Services.
• The rights granted are non-exclusive, meaning both the Seller and other persons may use the Content or Service materials.
• You are permitted to use the Content or Services for the duration specified in their descriptions.

Where Services are provided to multiple individuals (e.g., group sessions with multiple participants), you must ensure that you do not infringe on the rights or legitimate interests of others, including rights to privacy and image (e.g., not making video/audio recordings or capturing participant data without consent, ensuring confidentiality), and respecting dignity and decency (e.g., not insulting other participants).

If you do not utilize the Product within the specified timeframe, the contract between you and the Seller is considered properly fulfilled, unless agreed otherwise with the Seller.

GIFT VOUCHERS

Gift Vouchers are valid for the period specified therein. The recipient of a Gift Voucher must use it within the designated period to purchase Products offered in the online store. Should the Gift Voucher not be utilized within the specified period, the period will not be extended, the Voucher will expire, and the funds paid for the Voucher will not be refunded.

INTELLECTUAL PROPERTY RIGHTS

By accessing the online store, you acknowledge and agree that all intellectual property rights to the Products and their components, all trademarks or other identifiers used to denote the Products, all trademarks and logos used in the online store, the domain name, the online store itself and its hosting website, or any website or service designed for presenting the Products, as well as all individual elements including texts, photographs, graphics, and all materials, the presentation, image, and design of any page of the online store or website, and all intellectual property rights thereto, belong exclusively to the Seller and/or other entities. You agree not to copy, modify, or otherwise use these intellectual property objects without the explicit written consent of the Seller or other rightful owners.

RIGHT TO CANCEL THE AGREEMENT

If you make a purchase in the online store, you have the right to cancel the contract within 14 (fourteen) calendar days (30 (thirty) calendar days for ESET software) under the following conditions:

• If you purchase Content in the online store (excluding ESET software), the right to cancel the contract applies only until the Content begins to be provided, and the 14-day period starts from the day the Order is placed with the Seller.
• If you purchase ESET software, the right to cancel the contract is governed by a separate Money Back Policy.
• If you purchase Services, the right to cancel the contract applies only until the Services have been provided, and the 14-day period starts from the day the Order is placed. In this case, the Seller is entitled to demand a proportionate compensation for any Services provided until the notice of cancellation was given.
• If you purchase a Gift Voucher, the right to cancel the contract applies only until the Voucher has been used, and the 14-day period starts from the day you receive the Voucher. In this case, you must irreversibly delete the Gift Voucher and any related data upon cancelling the contract.

To exercise your right to cancel the contract, you must inform the Seller via email within the specified timeframe and attach proof of purchase.

If you decide to cancel the contract, the Seller commits to refund all payments made for the Product to your specified bank account no later than 14 (fourteen) calendar days from the day on which you notified the Seller of the cancellation via email.

By making a purchase, you agree to start receiving the Content or Services before the end of the 14-day cancellation period and acknowledge that you will thereby lose your right to cancel the contract.

LIABILITY

The Seller's liability for the quality of the Products is governed by applicable legislation.

You are required to provide all accurate and detailed information requested by the Seller and adhere to the stipulations of these Terms.

You are responsible for securing your username, password, or any other data that enables access to and use of the online store and its Products. Nevertheless, if you notice any unauthorized use of your username and password, immediately contact the Seller.

AMENDMENTS AND TERMINATION

The Seller may periodically amend these Terms. The most current version of the Terms will always be accessible within the online store. Before confirming an Order, you are obliged to review the current version of the Terms applicable at that time. The version of the Terms in effect at the time of confirming an Order will apply to that Order.

The Seller reserves the right to discontinue the online store at any time. Such discontinuation will not affect any existing contracts for the purchase of Products or Gift Vouchers that are still valid.

ADDITIONAL TERMS

These Terms and any contract of sale made in the online store are to be construed in accordance with the laws of the Republic of Lithuania.

Any disputes arising from these Terms or any separate contract of sale, including issues of breach, termination, or validity, shall be resolved in the courts of the Republic of Lithuania, in accordance with Lithuanian law. The non-judicial resolution of consumer disputes arising from these Terms is the jurisdiction of the State Consumer Rights Protection Authority (address: Vilniaus g. 25, LT-01402 Vilnius, tel. (85)2626751, email [email protected]; website: http://www.vvtat.lt) or http://ec.europa.eu/odr/.

All notifications or other communications related to the online store or these Terms will be made via email (when sending to the Seller – the email address specified at the start of the Terms, when sending to you – the email address provided during the Order process).

Should any provision of these Terms be found wholly or partly invalid, it does not affect the validity of the remaining provisions.

These Terms were last updated on March 28, 2024.